Customer Issue: Ms. Rivera had been putting things in her car when she noticed something hanging down from her garage door. She felt it seemed unusual, so she called us to check.
Our Solution: Ms. Rivera had indeed been correct, as her garage door cable had snapped completely. Once our technicians had secured the door to keep it from moving, we released the tension to remove what remained of the cable. Our team put in a new cable in its place, and restored the tension to the springs, testing to confirm everything worked.
Customer Issue: The garage door would not close and would stay open until pulled down manually.
Our Solution: An issue of this type is usually the fault of the garage door sensors, and this case wasn't different. A quick inspection revealed that not only had they gotten misaligned, but their lenses were damaged as well, potentially from an impact of sorts. We replaced both units and aligned the new photo eyes so that they would properly detect obstacles and won't create a 'false-positive' malfunction.
Customer Issue: A pair of torsion springs were beginning to show their age with rust and fraying.
Our Solution: With the opener unplugged and the door locked in place, our team carefully loosened the springs before removing them from their spindles. After the spindles were scrubbed down for rust and lubricated, we installed the replacement springs and adjusted their tension to match the weight of the door.
Customer Issue: Garage door reverses after closing.
Our Solution: The garage door reversed automatically after touching the floor. Since the rollers and cables were working fine, we checked the opener motor to adjust the close-limit value. The screw attached to the motor was adjusted till the door fully closed.
Customer Issue: Chipped rollers making noise.
Our Solution: The rollers were terribly worn and rusty, and so they were replaced with a new nylon pair. The door was working smoothly and quietly when we were done!
Garage Door Troubleshooting
Customer Issue: Garage door not closing properly.
Our Solution: The keen eye of our technicians helped us detect the issue at the start itself: faulty sensors. So, we cleaned them for dust particles and also fixed the alignment.